NEVER EVER BUY HERE AGAIN!
9th July - I wrote a review last night to dresslink as below, they replied that their colleague FIONA agree to resend me the item without shipping fee which is me who disagreed. "my colleague already agree that resend to you when it available tomorrow,but you don't agree,and she promised that you needn't pay shipping fee again" OMG!!! that is totally not the story.... I got a reply from their customer service now in my private email which says: Dear customer， Thanks for your email. You can just place and pay your order ,we will ship your order out for you soon .you need to pay your shipping fee .Fiona's answer is right . Bree, Customer Service Department See, they just PRETEND nice in public and offer no help in real. HOW CAN WE TRUST THIS COMPANY FOR EVERYTHING THEY PROVIDE?????? 8th July - I placed an order on 6th July and received an email toady(8th July) at 10:17 am told me that "Item number: SV025063_P_100" is out of stock. However, I went back to the website after the refund and found actually it still have stock of 4 for that item. So, I have a chat with the live chat agent Fiona through at 10:41 for 1hour 25mins. I asked if the item still have stock or not. She told me yes, still have 4. So, I requested to have my item back to the same order and cancel the refund. What I received for reply is: the order already shipped out, the item already refunded. I made my request very clearly to her but I never received any help from her. She just asked me to place a new order. I told her the shipping cost will be much higher and it is not the same when I first order this. She said" no, it will be the same, HKD 4.93 shipping cost for that item". Does she know how it operates? Does she ever know there is a minimum charge of the shipping cost for a new order? If yes, then I dont understand why she told me its the same. What I know is she cannot help me and just wasting my time. She never answer directly to my question and keep me waiting for I dont know how long. More than 1 hour chat, my problem and my request still not yet fixed and fulfilled. But that is not the whole story, she seems like doing something towards my order and asked me to check. But the truth is nothing changed and updated. I told her the situation and she just asked me to wait and wait and wait. Finally I got the reply that she need to go for lunch and asked me to contact again after 2hours or send by email. i cant believe that is the service you provided to your customers. We are facing problems and your agent spent more than 1 hour still cant get it fixed and asked us to contact again because she need go for lunch? This is really ridiculous. Now, I wasted my time to talk to your agent for 1hour 25mins and I still need to wait her back from lunch for 2 hours and I also need to spend my time on telling you the ridiculous service I had ever received. I am now very angry by the service and I would like to know when can my problem being fixed? Later in the afternoon, I talked to your live chat agent Echo again to see if I can get any help. However, the answer is still no. I told her I will log a complaint, she replied "FINE". What a great service provided to your customers........ Reply to Dresslink: Dear Linda, Obviously, your colleagues' English is not up to standard. I never being informed about the return as you mentioned below. Your colleague just said if the item found out of stock, you guys will do the refund and the rest of the order will still send out due to the shipping service you promised. She said if you dont process the refund it will delay the order. She just asked if I want my order to be delay. She never meant to send me back the item on 9th July without shipping cost. What you replied on the solution provided by your colleague is not what I received during the conversation this morning. If you really want to help me, please contact me via the email I provided. Besides, I sent you guys at least 3 emails but no one ever replied yet. Please reply me ASAP. Thanks Linda