Overall not a great experience with…
Overall not a great experience with some very frustrating time wasted on the phone to China Eastern customer service and attempting to use their website. A layover hotel is mentioned for long stopovers between China Eastern flights, there is a page on their website to book the complimentary hotel, however this page and the majority of their website is horrendous to use and lots simply doesn't work. Customer service simply directed me back to the website when I asked for assistance with this. Food was very average. Inflight entertainment on Auckland to London flights via Shanghai was dire. Which would have been OK but when traveling with 2 kids this became a total pain not having any cartoons in English and generally very limited options. Also we were not seated together on some flights as a family of 4 with young children. Would not fly with them again unless significantly cheaper buy thousands.