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JaniceF

United Kingdom

1 Reviews
1 Reads
0 Useful

1 review

Bella Italia

Nice meal

My friend and I Visited Birmingham New Street restaurant today. We were shown to our table by a nice friendly waiter Marc. We had a main course and desert which were very enjoyable. The waiter Marc was very attentive throughout our meal asking if we wanted any more drinks, etc. I had a 25% discount voucher off total bill. When I arrived home and looked at the bill again, it seemed we had not been given the full discount off the bill. I phoned the restaurant and spoke to a very rude man who, for some reason, could not understand what I was saying and twice asked me to repeat it, then went silent, so I asked if there was anyone else there who I could speak to, so he transferred me to a recorded message telling me there was noone there to help me. I rang back twice and exactly the same thing happened again both times. A little later in the evening I looked at the receipt again and I realised why I thought the bill was wrong. The ink on the receipt wasn't very clear and the discount looked like £8.13 when it was actually £18.13. This is the reason why I queried it, if the receipt was printed clearly this would not have happened.

2025-04-07