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Jude

United Kingdom

1 Reviews
5 Reads
0 Useful

1 review

mammotion.com

BEWARE !!! LUBA 2 broken down in 3 months with Horrid Support Service. I should have know its a Chinese brand

Bought the LUBA 2 for £2800, after 2 months the blade disc broke. It costed me £79 for the disc. Then on the 3rd months the machined stopped working. The only method to contact the support team (based out of Germany) is via chat or phone. Neither of the support channels work. It took 4 weeks to get someone responding. FInally after 4 weeks of constant Chatting and Phone Calls there was a Chinese guy on the other end of the phone who barely spoke english. He mentioned that the service response was poor as there was a week holiday in China (which I donot believe was true). He mentioned that they would send a return label for warranty repair. No sign of the label after 2 weeks. Ite 6 weeks now and I have ended up buying a Petrol Lawnmower.

2024-10-07