Terrible experience, ended up with concussion
No reply after contacting the hotel, so email copied below instead… I am writing to complain about my stay in Room 161 on 21st June. On entering the room one of the cups had not been washed, the toilet not flushed and the basin was unclean. At approximately 10.20pm there was shouting, door slamming and laughter which continued until 11.45pm. The noise appeared to be from the connected room. The noise started again at 6.00am. My lack of sleep was compounded by air conditioning which didn’t work, leaving the room uncomfortably warm. In the morning the bath didn’t drain whilst showering and there was no shower mat. Unfortunately I slipped, lost my balance and fell over in the bath. After climbing out of the bath I went for breakfast. The delay in serving me was noticed by another member of the public who expressed surprise I hadn’t been served for a long period. After standing up and asking a member of staff on two separate occasions I was eventually served. When the food was served it was cool and appeared to been sat there for a while. When leaving, the receptionist asked how my stay had been. I politely fed back some of the problems however I didn’t get the opportunity to discuss them all, as she handed me a slip and asked me to email instead. As a frequent traveler this has been a terrible experience.