A fair experience in purchasing GaoTie tickets
We (a group of 6 including a 95 year old lady) were on a trip through China. We asked the agency to book for us two separate segments of GaoTie, first from Shanghai to Fuzhou and then from Fuzhou to Shenzhen. For the Shanghai to Fuzhou segment, the agency bought us 6 tickets in business class with one of the six being located in a different cabin due to the fact that these business class cabins have only 6 seats in each. As such, it is quite understandable that one of us was separated from the group. For the Fuzhou to Shenzhen segment, the agency called me the moment the ticket purchasing opened telling me that all the business class seats were sold out within 20 seconds. As a result, we were downgraded to first class. The agency refunded us the fare difference promptly. What we noticed after we got on the train was that the business class was wide open with many empty seats. I presume the reason was that GaoTie changed the type of cars they put on that train. Overall, I find China Highlights being highly professional, very reachable and very responsive. These are the important qualities for us, a bunch of people living in the US and are unfamiliar with the ins and outs of purchasing GaoTie tickets. Thank you