Dishonorable company
Dishonorable company, they loooove rejecting returns and exchanges even for valid reason and their policy is literally ridiculous. There's no good reason I shouldn't have been able to simply EXCHANGE some rings I purchased that were a tad too small. I literally measured and sized each finger before purchase but even on their site it says that the sizing can vary a bit. When I received the rings (ordered size 5 in all) I realized that they ran a tad small and a 6 in all would probably be better, emailed them and they emailed me back a bunch of policies, several that weren't even relevant to my situation about why I can't exchange and have full ownership of the rings. They emailed me snippets about pierced jewellery and earrings not being returnable or exchangeable, well rings are neither of those things. Then they said that they don't accept returns or exchanges for items bought during a sale... I didn't even know a sale was ongoing when I got to the site to purchase the rings AND the sale just automatically applied at cart! It really shouldn't even matter for an exchange, a return I could understand maybe. They just want any reason to have to stick you with the jewellery is the bottom line How dishonorable of them to stick me with over $60 worth of rings I clearly can't do anything with as if exchanging for the proper size will break the bank for them, they are greedy and don't care about the customer and I have to believe that so many of those reviews on the site are fake! Or they are hiding all the negative reviews at a minimum, I mean just look at how many negative reviews are here vs all the 5 Star reviews on their site. Terrible company with good marketing, will find somewhere else to purchase jewellery be cause honestly they overcharge for what they provide anyway. The rings I received were waaay too malleable and prone to breakage for what I paid anyhow. I've purchased here previously and not necessarily had a problem (earrings, necklaces) but when it comes to jewelry with a size, you just have to be more understanding that there may be mismatches with sizing of the jewellery and not leave your customer hanging. Terrible company.