A very disappointed first time customer
Order number HTVRONTGB30561 The box was damaged and stuck with white labels Totally and utterly disappointed to spend £318.38 on a HTVront Auto Heat Press 2 which arrived yesterday 20th March, the box had label covering a damage box, the product was removed from the box and didnt look damaged even tho the hole was all way through the box, after following instructions and set up my heat press ready for my first product to find the plate does not even come down to do whats its meant to do. There is no packaging preventing plate coming down I feel for a first time customer my experience purchesing this product has left me extreamly disappointed I have received one that does not work, to then contact support and not even get my issue resolved before they finished especially when they are closed now until Tuesday which i also find quite poor and i feel I have wasted my money I now have to wait a further 2 days before this gets dealt with, i have customer orders now not going to be fulfilled which is losing me money on top of the £318.38 I need a replacement with me by Wednesday and I also require a refund or part refund for being sent a faulty product and i require a new machine for the incovience you have caused I have provided images and video of the faulty product A very disappointed first time customer to an Auto Heat Press and HTVront UPDATE: I received an email at 02.00hrs from yourselves which i have replied to at 05.30hrs (GMT) so it would be nice to receive a response to my email confirming what i have asked in my email, I would like the matter resolved today Sunday so i can get on with my day contacting my customers explaining why there is a delay with there items. UPDATE 23/3 - Yes I have recei ed 2 tracking numbers, fingers crossed i get a perfectly working Auto Heat Press 2 this time, otherwise i will be requesting a full refund. I will update further once i have received item. Thank you UPDATE 31/03 A new heat press was sent out and received was actually able to test it and works made a couple of items so far so fingers crossed, they did send put a trpubleshooting guide for the faulty press which arrived on email tge day of new press so that would have been good to have received that during the first 48 / 72hrs to see if that would hace resolved and in my case it didnt, hence the one star removal overall customer services helpful