Finally received my correct photo after posting a negative review!
I would have given 5 stars for the staff (apart from the person at the end who tries to sell the photos) at London Soho studios-they were professional,friendly and really did make the experience worthwhile.I have amended my review after finally getting my requested picture but it shouldnt have taken my giving a negative response on trustpilot to get my picture (unnecessary stress for me) I would encourage anyone to go and enjoy the experience as I said the staff are great.