Shocked - Poor Customer Service
I ordered and paid for a laptop and a mouse. When it came the box was damaged. It had been ripped open so I took pictures, then checked the box and the mouse was missing. Long story short, after lots of phone calls to Huawei customer services in November and December, they have closed the case and won't refund or send me a replacement. They have my money and I don't have a product. They need to brush up on their consumer rights because without a doubt they should have put this right. Thankfully it hasn't cost a lot of money because its just a mouse but I have also paid out for 3 years warranty with my laptop which I'm regretting because I imagine it will be a nightmare to sort if something goes wrong. Avoid Huawei directly, if you must buy one of their products, go through a company like Curry's or Argos, you'll get a more honorable service. Some things I found very frustrating were when you phone them, the staff claim they can't put calls through to management, can't provide you with any alternative numbers, can't give you a postal address to send a complaint letter to, can't pass a message on to get someone to call back, can't provide you with an email address etc. They make it very difficult for you to get anywhere with your case. Finally, they wash their hands of you leaving you confused and wondering what just happened. Worst customer service I have ever dealt with.