UPDATED; Protection plan??
After flying for a while- great product, I had an accident. As this is my first drone, I took a protection plan - just to be sure. At first, I was happy I did, but now after a month of waiting (they have received the package on the 11th of March, through UPS with their shipping label) I have called service to check now 7 times - each time they say they will get back to me within 24/48 hours. And they NEVER DO! Complete scam. It's a damn loop. UPDATED; After complaining a bit on the helpdesk, I finally got a call from China and since then everything went smooth. Have been flying for the last week or so. It seems that UPS lost the package; and there are some serious issues in communication between UPS & DJI - happy that it got fixed after a month - so therefor one star higher.