Review of order process only
Actually I'm reviewing only on the customer service regarding order cancellations. I made the mistake of placing an order before reading reviews. But the good thing is that they actually don't ship for a few days after the order is placed. I cancelled my order right away and requested a refund. I was wary that I would even get a response, but got a response right away offering 10% if I wanted to continue with the order, but I declined. I got an email the next day telling me it had shipped so I responded and reminded them that I had cancelled it the day before. They confirmed that the order had been cancelled and not shipped, and let me know that a refund could take up to 7 business days. I actually received my refund within about 3 days of the message. So I didn't have some of the problems of other reviewers with respect to returns. But, for those of you (like me sometimes) don't do your due diligence, here are some tips for making sure you get your money back: 1) Do NOT order with a debit card. Use either a credit card, Google, Amazon, PayPal et al. Keep all correspondence until the case is settled. 2) If once you place your order, they don't respond to your requests to cancel and only email you on the day the package is supposed to arrive (been there, done that), DO NOT open the package. Write "REFUSED" in huge Sharpie all across the package. If you suspect what you ordered might be counterfeit, make sure that is the FIRST reason why you are returning the package as these sellers don't want to be blacklisted for selling counterfeit merchandise. 3) The chances are good that the return address is in China and is written in Chinese (or whatever the local language of the seller) so take the package to the carrier and get a receipt for the return. I even asked the postal clerk if I could take a picture of just his hands and his uniform taking the package. 4) Dispute the payment immediately and (again) tell them you suspect it's counterfeit merchandise, along with any other issues you are having with the vendor. Include all correspondence with the dispute, along the any proof you refused the package and dropped it off at the carrier. 5) Watch for the confirmation of the return and send to the payment processor immediately. 6) Make sure you keep the all records of the transaction and also the refund, as well as watching for any attempts by the vendor to charge you again.