Before this last weekend I would have…
Before this last weekend I would have given 4 stars and said a good company. I ordered a bag in April, it took a little while to arrive an wasn't as large as I'd hoped but no other issues at all. However last weekend the shoulder strap broke. As this is a bag that I only use at weekends this was annoying after such a short time. I've asked if they can send me a replacement strap. So far I've been offended a voucher for another bag and been told that they don't handle quality problems after 2 months!!! Don't order from them as customer service is pretty bad. UPDATE I have now been offered a 15% off voucher to buy another handbag. Why I would buy another bag from this company when they couldn't send me a replacement strap for the faulty bag I bought only 3 months ago I have no idea.