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Gilly Jay

United Kingdom

1 Reviews
3 Reads
2 Useful

1 review

ShenZhen Smart-eye Digital Electronics.

Not too impressed with the reliability

Bought the W5 outdoor camera two years ago. Unfortunately it goes offline of its own accord at random times. When we bought it we lived in the countryside. We moved this year to an area with brilliant wifi signal and the camera is worse now than before. Whereas the customer services (based in China) try to be helpful, they don't always respond swiftly probably due to the time difference. On their advice and after many attempts at downloading the latest software, the camera is still not very reliable. Once the new software in uploaded our camera refuses to connect so we've hd to revert to ignoring the upgrade. However, it still goes offline for no apparent reason which is frustrating when we're away. The camera is just out of warranty. On the good side the images are sharp but the sensitivity varies.

2022-03-02Helpful 2