The good and the bad
I was setting up my services to begin a home business. I was told that I could change the set up date to an earlier date if necessary, however I was unable to accomplish this. I called three seperate days and each time was told that there were no cancellations and no earlier dates that I could receive the materials to install the services. It delayed my ability to meet some business deadlines and I almost considered canceling my services. I also was told I would receive a $25 visa gift card with my order, however I have not recieved the gift card. The person whom took my initial order was kind, professional, and knowledgable. He was able to answer all of my questions and to make good reccomendations based on my needs. When I had technical difficulties with the set up of my services I was able to receive a next day visit from a technician and my problem was resolved along with him registering my services online as well as informing me of what was going on (I was at work when he visited my home while my roommate was there) while he worked out the issue.