Returns a nightmare...............
I ordered a finger monkey for my grandson, it was shown on website as just the monkey without packaging, so when it came it wasn’t the 1 he wanted. Plus the packaging was open all around the bottom, so I wasn’t happy as it was a gift. I have sent 5 emails just asking how to send this back, and I get the same reply ‘will I except it ‘ NO I just want to return it and get a refund , simple but nearly a week later still trying to get the returns info , would never order from them again ever , customers need to know they can return items without all this hassle .