What Ever Happened To Good Customer Service?
I called AT&T Uverse after getting nowhere with my current plan on Xfinity. The phone call that I had w/the Uverse rep was so phenomenal, it was a no brainer to switch over. I checked my email account & sure enough, I had a confirmation email immediately from Uverse. However, unbeknownst to me, an appt change was sent directly after I logged off. Unfortunately, I didn't find out until the last few minutes of my initial appt's window time. It was then that I found out that my appt had been rescheduled for a day that I'm not even home! How dare they assume my schedule & risk sending out a tech out without direct communication with the prospective client! In lieu of the insensitive communication flaw, I rescheduled, but am now rescheduled out 1.5 wks past my initial scheduled appt. One day, a company will come along and finally get it right. Until then, we're stuck with having to put up with mediocre customer service.