They declined their "Satisfaction Money Back Guarantee"
I have had no issues with other apps produced by this company but their Mobile Trans Pro was a complete disappointment. They state it manages all facets of iPhone transfers but this is false. It will not allow you to delete photos from your iPhone via their app on a Windows PC. It is not an iPhone issue because their competitor, "Photo Transfer App", does this without any issue. Wondershare states they offer a satisfaction money back guarantee but that is false. I emailed them twice with the issue I have stated here and requested a refund of my 50 plus dollars. They declined stating it was a technical issue. I asked for their satisfaction money back guarantee and they declined. I have been a loyal customer for more than 15 years, but I will never purchase from them again. 7-24-25 Update: After seeing my Review here, Wondershare replied that refunding my payment was an available option. However, I have attempted several times to ask them for the refund. I even sent a screenshot of their offer to Refund my payment. But, every time I did so, I received an AI Bot reply from Wondershare saying I was not eligible for a Refund. So, I have less respect for them now than even before. Telling me they would refund and then sending an AI reply saying NO Refund every time I contacted them asking for the Refund. I am done with ever doing business with Wondershare again and I recommend others to avoid them.