JJs House can't be trusted over a <£10 order cancellation
I'm up against a deadline so once I spotted the time for delivery for the dress we wanted, I cancelled my order for a few swatches within a couple of hours. I intended to purchase the dress my mother wanted and just pick a 'safe' colour. The first response from JJs House was "We are sorry that the parcel is ready to shipped now so that we cannot cancel it for you anymore". I responded that I didn't want the swatches but rather a refund before I purchased the dress, they then offered a coupon plus the swatches. Still the swatches 'hadn't left the building'! I can see that this seems to be a better result than some have had but the swatches are useless. I can't fathom why a company would be so determined to retain such a pittance and forego future sales from a new client. They don't seem to care about their online reputation, let alone global laws around online purchases and consumer rights. It's especially concerning when they have a .co.uk website that lists their address as being in Cambridge UK - This should require them to be governed by UK law, no?! I would think that Hong Kong also has decent consumer rights laws around online purchases?! I suspect most of the positive reviews I've seen for JJs House are written by the company itself or they pay 'marketing' contractors to write them. It's a shame as some of the dresses look cute but these are just pictures after all. If JJs House is so determined to keep such a small amount, refuse to cancel and refund an order before it's been shipped, they can't have any faith at all in their actual products. Companies like JJs House that refuse to honour cancelled orders made within government guidelines; publish domains in countries where they have no operations and, do not honour that country's laws or their own published refund policy cannot be trusted! Naturally I won't be making any further purchases from them. At under £10 I've got off lightly but it's the principle and reporting this company to relevant Hong Kong, Chinese and UK government bodies seem the next best step. I wonder if the various search engines would also be interested in this company's online activities? We shall see! -------- Update: I received confirmation of refund 24 hours after posting the above. Thanks Trustpilot! Today, almost a year later, jjhouse.co.uk have been in touch to obtain details of this complaint... Order reference number etc has been provided to confirm that this is a genuine complaint.