Still much to improve
The initial customer service experience was pleasant. He was nice and called me back promptly to help determine which internet plan was best for our family usage. During the call, I specified that I did not want to pay the $99 installation fee and for AT&T to just mail the modem. However, I received text that a tech will be coming out on 10/27 to install the modem. I had to call in to cancel. The customer service rep told it was cancelled upon my request BUT I still received a text stating that a tech was going to come out!