Easily resolvable but customer service too lazy
I'm sure if the items actually arrived I'd be very happy for the price. Unfortunately, Hermes have had the item for nearly 2 months, and nothing has happened. Now I recognise that this is a problem with the courier, so I of course approached Chinatera in a reasonable way. Their response is that I should wait longer. I advised that there is obviously something wrong so could they please contact Hermes, as their website says the seller should do this. They told me just to wait longer. When I asked why they wouldn't check, they told me they were a 'big company' so 'wouldn't cheat me out of small money'. I escalated with PayPal as they were obviously too lazy to check with Hermes, they took 2 weeks to respond with 'wait longer' so I have raised a claim through PayPal. I'm sure their products are great, but their customer service is absolutely shocking. If you are willing to risk the items not arriving and having to go through the ball ache of claiming, make sure to pay through PayPal.