This company is a joke
This company is a joke. The course is pathetic, you take tests with questions where there is no information on the lessons and the tests are meaningless as you can take them, find out the correct answers to what you've gotten wrong and then use this to resubmit the test. It's perfect if you want to get a certificate and not earn how to teach English as a second language. Unfortunately, I've needed to contact their service several times. Their service is very slow to reply, if they do at all. They blame it all on Covid which I could have some sympathy for if it weren't for the fraud. The last straw was that I purchased a course with a one time fee, no monthly fee was EVEY mentioned during the funnel or afterwards. This was in January. Just be chance, I caught a charge from them in May with no notification to me at all. Looking back, they did the same thing in April. Wanting to give them the benefit of the doubt, I contacted them asking for a refund. No reply. Next contact, their reply was they were referring the issue to a "senior account manager." What a crock of s**t. 2 weeks later, no reply, I write again. I am then assured that the SAM took care of it and I should see my refund in 7 days. That was 16 days ago and still no refund. STAY FAR AWAY!!!!! A final note before "trust"pilot take my review down because they only side with the companies who pay them. Take a look at the fact that this company took almost a MONTH to reply to my review and then, asked for my email. Had they really cared, they would have looked up my name in their database. I have provided proof that I was a customer so now let's see if trustpilot have any integrity left whatsoever and let my 100% honest review stand