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Shane

United Kingdom

1 Reviews
1 Reads
2 Useful

1 review

HK Express

Scam website with misleading prices

There are 4 options when booking: Ultra Lite, Lite, Essential, and Max... Ultra Lite: ($60 USD) - Small Personal Item (7kg) Lite: ($69 USD) - Small Personal Item (3.5kg) - Cabin Baggage (3.5kg) Essential: (89 USD) - Small Personal Item (7kg) - Checked Baggage (20kg) Max: ($108 USD) - Small Personal Item (3.5kg) - Cabin Baggage (3.5kg) - Checked Baggage (32kg) - Seat Selection (But if you choose a seat during the CHECK-IN process, you are charged $13 USD Extra. Initial booking selection ONLY) These prices DO NOT include any airport fees or fuel surcharges. You only find this out halfway through your booking. This throws off results in Google Flights, so it's very annoying: Thailand - Advanced Passenger Processing System Charge ($1.16 USD) Thailand - International Arrival and Departure Fee ($0.50 USD) Thailand - Passenger Service Facilities Charge ($24.23 USD) Fuel Surcharge ($19.92 USD) Then when you pay, there are payment fees: E-Payment Fee (i.e. Convenience Fee): ($7.50 USD) Total: $161.21 USD (Google Flights would say $60 USD) The biggest gotcha is you pay for "Maxi" and it's advertised like you receive an extra carry-on luggage, but that means your personal item goes from 7kg to 3.5kg, as the combined total weight of both should be 7kg or less. This is a scam.

2025-12-09Helpful 2