Good for going...
Two years ago, I used another site to book air travel and when that flight was cancelled, I went back to the site to ask for a refund. I am still waiting for it. With CheapAir.com, they are more local to me and I feel that any issues can more easily be remedied than was the case with my previous experience. Also, the customer service is great. I contacted them one evening with a perplexing issue and had a remedy by the next morning! Totally unexpected but I was also very pleased!