Milk frother did not work and am having trouble returning it
I purchased a milk frother. I received no information from the company to tell me when the order was shipping. After a week, I contacted customer service for an update and was told the product had shipped. I received it about 10 days after I ordered it, and when I tried it, I was pleased with how well it heated the milk, but there is a problem with the design because the wire frother that goes inside the pitcher is not magnetized, so when you pour the milk out, the wire piece either falls into your coffee cup or falls out into the sink. After three days of using the frother, I realized I was going to be frustrated every time I used the frother and I decided to return it. In order to return an item purchased from their website, you have to contact customer service to ask for a return authorization. I did that and got an email back asking me to send them a video showing the issue. I did that and again asked them to send me the return authorization and return instructions. They wrote back to me a second time to say they could not see the video and asked me to send them a photo of the problem. I converted the video to a different format and resent it, again asking for the return authorization, and I am still waiting to hear back from them. I just want to return the frother because it does not work correctly. The company should not make the customer jump through hoops to do that. They should put the return instructions on their website and make it easy to make a return. Based on this experience, I would not recommend the product or the company.