Responsive customer service but the whole process was such a hassle! Stop using Evri for your deliveries!!
I really wanted to try the sample size of the Kesaradi face oil (as advertised on Facebook), but it was really difficult to order it. I kept getting error messages that said that either my basket didn't meet the criteria for postage, or that my order couldn't be posted to my (perfectly normal, ordinary, many times used for delivery) UK home address. My daughter-in-law tried and her basket also apparently didn't meet the criteria for postage. Eventually I managed to place the order whilst on holiday in Croatia, after 3 or 4 days of trying (I don't know if they fixed it or it was just because I was abroad). They use Evri for delivery, which is always bad news, and no exception here as the Evri courier left my package on the ground in the street outside the school next door to my house, instead of putting it through my letter box or leaving it in my safe place. Unsurprisingly, it wasn't there by the time my wife was able to go look for it (I'm still in Croatia). No point complaining to Evri (though I have because I'm so annoyed) because they don't care at all. To be fair, Ayurveda Experience customer service was very responsive throughout the most troublesome online purchase I've possibly ever made, and issued me a refund of the item cost and the postage straight away when I asked (not sure why postage was £5 though for a tiny bottle of oil in a jiffy bag!). It's a shame as I did genuinely want to try the oil and would have bought a full size one if I'd liked it, but I've been put off by how much of a hassle the whole thing has been, so won't be buying anything again. Please stop using Evri!! You could have posted it with Royal Mail for that much!!