I ordered the RTA Fresno Grey cabinets…
I ordered the RTA Fresno Grey cabinets for a new install. Communication of order processing was good and the cabinets were delivered in seven (7) working days. The boxes were damaged during shipping but the cabinets were not. No replacements or returns were needed. The instructions for assembly are very bad, hard to follow and incomplete particularly with the lazy susan. We had to buy most of the hardware because what was provided was inadequate. The average homeowner with basic tools would not be able to assemble the cabinets. Upon opening a cabinet box, you will discover at least six (6) different lengths and types of screws with no identification. It is a complete guessing game as to where or how the screws are to be used. Assembly requires advance building knowledge and techniques with trade tools for correct installation and long lasting endurance. We did speak with customer service who was knowledgeable, prompt, helpful and courteous. Once assembled, the cabinets, along with the pulls and handles purchased through the website, are wonderful and would recommend this site for cabinets with caution regarding the assembly. The assembled cabinets deserve a 5 rating but the instructions and assembly process was so difficult and terrible the overall process should be rated a 2.