Unreasonable price for small change
I had a flight that goes from London to Hong Kong, with a return a few months later, with a connection in Beijing both ways. I called three times to ask if I can simply get on the plane at Beijing. I knew that new passengers do get on at Beijing because when I went from London to Hong Kong with a stopover in Beijing on Air China, the London to Beijing plane was significantly larger. However, every time I called I was quoted a ridiculous £230 to change the flight, simply to get on at Beijing, with no other options. Therefore I would never fly Air China in the future. What's also bad is I tried to call from the UK long before this trip, and the number was an international number and it was blocked from my house phone, and another house phone I tried. And there is no e-mail address to contact them on. A lesser problem was that when I arrived at Hong Kong on the way there, my bag was actually put on another flight and I wasn't told at all. It was tracked however, of course, and showed up two hours later In summary, Air China may be a bad idea, put simply.