Avoid Sports Direct, Elgin, Scotland
Purchased Adidas trainers for twice weekly gym use from Elgin branch in Scotland. Within 4 weeks, plastic lace eyelets had begun to split. Store manager refused to replace or refund stating that I must have been tying them wrong. I don’t think so, been tying shoelaces for 60 years! His suggestion to contact Adidas directly was a complete waste of time; they cannot replace/refund if not purchased online. 2nd visit to Elgin store was met with the same rude, arrogant and unhelpful store manager who refused to give his name. Reluctantly he provided email for Sports Direct Head Office. Awful experience. I cannot recommend this shower of cowboys who have zero skills in customer service