Couldn’t be any better!
I’m not sure how my experience could have been any better. I called, talked to a real human immediately who was very helpful, provided realistic and insightful details, made good suggestions and completed the order with me on the phone. I bought a “used TV” that arrived with original packing and plastic protection (looks just like new!). All that plus I saved over $40 on a 32” Samsung. Happy as I can be!