Failure to protect its app users against scammers
I’d have to give zero stars if possible. This comoany, who run the Words for Friends game app have totally failed the public, risking their safety on the Scrabble game within the app. It offers ‘Match a Player’, supposedly anyone in the world. What you actually get, are scammers, with fake IDs, on Facebook, trying to get friendly very quickly/gain trust/get you to move from messenger to either Telegram/GMail/WhatsApp/email, where they can hide more easily. They give sob stories…. Every single one was either a widow/divorcee, with a single chid. ALL claim to have amazing, skilled jobs, as doctors/engineers/Military… ALL are supposedly away in contracts abroad, where they have limitations on video calls/texts… to suit themselves. They try and find out if your single/own your own home…ALL claim to be looking for a friendship/long term partner/marriage. All soon to end their contacts… They all use romantic language….overfriendly, straight away, NONE of the are actually interested in the actual game either! I confided in them that I was onto them… have reported them… some get plain nasty/pretend they don’t know what a scammer is etc. it’s hilarious in some ways. I strongly believe they would have moved to trying to get money from me. Apparently individuals have lost £1,000’s. Zynga has had reports from The FederationTrade Commission, Better Business Bueau, many people affected. I’ve emailed several times about the issue. They have done absolutely nothing to prevent it happening. I suggested they just simply remove the Match A Player! No, they just give empty apologies, yet do NOTHING, even when l told them one scammer threatened that l ‘would die’, after uncovering his scam! It’s outrageous. Zynga needs to clean up its act!