Can't fill orders, trouble communicating, customer service was great
After wondering where my order was I reached out to customer service to get a better idea. The customer service rep was great, polite, courteous, and apologetic. He informed me that the order was oversold and I was to receive a refund. I understand things happen but what bothers me is that I had to follow up with them to get the story only to be told it was cancelled. All that time they had to let me know that they oversold a while back could of been used to buy another birthday present but now there is no more time. I know things happen but be responsive quickly so your customers can react.