Room for improvement
I placed an order for Kofax pdf software on 31st December 2025 and have no received the e licence for the product until today. I have emailed sourceit on 5 January 2026 to inquire about the status of the product and I was told that the order is processed and that EDS renewals will give me the e licence soon. Afterwards, there were no updates on whether I received anything or not and I received this feedback form on my email. This shows that the after sales service is lacking. And the company fails to update anything to the customer. It seems like I need to take the initiative to ask questions about the status of a product that I purchased when I believe it is supposedly the company updates me on it. A lot of improvement needed.