UOUoozee★★★★★
This is an update to an earlier review.
This is an update to an earlier review.
I have, so far, received all the clothes I've ordered and they have all been very high quality. I've braved another order resultantly. However, the shipping times are absolutely terrible and seasons have been known to pass me by - I'm still waiting for it to be cold enough to wear a fab jumper dress that I ordered in February that was delivered in late May! It doesn't help that customer services aren't English speaking...
5 stars for the clothes + 1 star for shipping and delivery times, (and nonexistent customer services) = 3 stars overall.
2020-10-19Helpful 1
UOUoozee★★★★★
I was very excited to discover this site, but my experience has been poor.
I was very excited to find a site that stocked the clothes I've been looking for for years and, to my shame, spent over $500.
The first two items I received are excellent. They fit me brilliantly and are really good quality, highly unusual and are a bargain for the price. So far, so good...
Last week I received two more items and both are very poor. Despite me using their measurements it is stupidly tight and the material is very cheap. The other fits, but it just isn't the item that was photographed or the material promised. The cut is all wrong and it feels and looks very cheap again.
When I wrote to customer services asking how to send returns and for an update on the other items, they waited a week and then sent me an e-mail that didn't come close to answering my questions.
Obviously China has had real problems with COVID 19, which I can appreciate from my isolation in London, but my orders pre-date the real crisis by a few weeks. I am concerned that this is, at best, a very disorganised company or, at worst, a great big con. If they are having problems with the virus, or even if they are victims of their success, they need to let us know, because otherwise trust is being eroded quickly.
2020-03-20Helpful 1
