A warning to anybody thinking of using etotalk.com
A warning to anybody outside of china, please do yourself a favour and do not buy a phone from etotalk.com. Here are a few reasons as to why they will let you down. 1. They mislead me about the OS that was on my Huawei honor 6 plus, I paid for a custom rom but got a patched up phone that once factory reset reverted back to a china bloatware phone. 2. The Huawei honor 6 plus will NOT run Google voice search as a built in china app takes control of speech requests. 3. I tried to resolve this problem for two weeks using their only support which is an email address that they will respond to after 24hr if you are lucky. I was told to do this and that but after two weeks they admitted what I already suspected. 4. Even while this was going on I asked on their Q&A comments if my phone could run Google voice search and they said yes! 5. Eventually after 26 emails! They asked me to return the phone to which I refused until they refunded my money and postage costs….I refused to return the phone! 6. Why would I refuse? If you take a look at their returns policy and reviews of people who have tried to return a phone to them you would refuse to. Basically you cannot use services like DHL to send returns and they want you to send the phone back marked as a £15 mp3 player so that they avoid charges. Not only is this dishonest but it puts you in a bad position as to insuring the returned phone which will cost you £60+. 7. There is no talking to this company, even after a lengthy explanation as to my fears of returning the phone, the last five emails basically said send the phone back the way we have stated or no refund. 8. The saddest thing is that this was not the first phone I have purchased from them, 7 phones in two years. These were very cheap phones so I took a gamble, unfortunately the £260 Huawei was a lemon and now I pay the price for not reading reviews! Summary: If you want a cheap china phone use ebay as at least you will have some protection. Stay away from etotalk.com as if you have a real problem with your phone they will not honestly help you and will cost you lots of time and money to resolve the problem. In the end I sold the phone on ebay for £165, I just do not trust these people to do the right thing………..