Customer Support Missing in Action
Hello, I gave you this low rating because, on September 11, I was unable to complete my order and sent to the support, an email in French stating the following: "On your website, I am unable to complete my order. After selecting the frame (ME276-C1), choosing single-vision distance lenses, entering my prescription details, selecting the 1.61 index lenses, and choosing the 40% yellow tint, when I click on 'Confirm', I receive the message: 'Please select a lens', and I am blocked at this step. Please explain how to solve this issue. Attached below are copies of the screenshots." Unfortunately, I did not receive any solution. I sent a copy of the same message again on September 24. As of today, I still have not received any reply from you. This is not professional and does not reflect a serious level of customer service. When a customer reports a technical problem that prevents them from placing an order, they should at least receive an acknowledgment and assistance in resolving the issue. That is why I felt justified in giving you a low rating.