DO NOT USE
Ordered a piece of jewellery for grandma's birthday (£40) waited three weeks. Got an email saying it had been delivered. I checked my ring door bell, no sign of anyone. I then watched back footage, no sign of any delivery. I emailed the Company asking for proof of delivery and they sent me a picture of a package in my front garden I'm assuming their courier threw there. (I live on a main road) when I got home the parcel was nowhere to be seen. I'm guessing it was stolen. Now I know this isn't kespire fault as such and more a hermes issue but I contacted them about it and the customer service was horrendous. I was told that "if I didn't receive the item it was my problem" and I couldn't get a refund. They offered to send me another necklace if I paid again, and refused a refund full stop. Absolutely disgusting when I spent £40 with them, however if id know it was delivered by hermes I'd probably never have bothered either.