Broken Tread - No Help
I bought a Tread three months ago and it was broken when it was delivered. The delivery men could not get it to work, so they left me to call up the company. I got it working but it was making a loud banging noise. It eventually subsided. A technician was scheduled to come to my house to take a look at it. In the meantime, I was able to use it but it stopped abruptly twice on me and said, 'error' on the screen. I had to shut the whole thing down. I am too afraid to use it now as I may get injured. The technician came to my house but never ordered the replacement parts! It has now been 6 weeks. I called the Peloton service line and they had me register for ANOTHER technician to come to my house, which I did, but no one arrived. I had asked for a new Tread but was told that was not possible. I asked to speak to a manager but was told that probably wouldn't happen either. So now I'm left with a broken Tread that I paid $3,000 for and I don't know how or when this situation is going to be rectified.