Mark Kasson - Exceptional Customer Service & Outstanding Personality !!!!
Mark met us on Saturday 2/27 to install a security system for my Mother-In-Law, Melma Angel. He called us ahead to let us know what time to expect him, which he arrived early and prepared. My wife and I felt immediately secure with the information that we were provided. Being current Smith Monitoring customers (since 2012), we were very aware of Smith's reputation for quality and customer service. Mark walked us through the details of the alarm system so comfortably that my 93 year old mother-in-law could understand. Mark made her feel that he was doing the install for one of his own family members. After installation and training on the new system, Mark even walked the perimeter of the house to suggest areas for the yard signs, and made sure that we had no concerns or issues before he left. We are planning on referring Smith Monitoring and Mark Kasson to everyone that we know in the market for a new or retrofit alarm. Dave & Bernadette King