Refund is not convenient unless you write a review to expose them
I bought the service but my phone wasn’t compatible. That’s my fault cause I didn’t read before to buy. But at the moment of the refund request, I have to pay a fee which I don’t find fair, also because it is against the European law when you buy online. the company didn’t want to listen. It is extremely hard to to read the whole terms and conditions of everything we buy online. EDITED After this message was published, I was exceptionnaly refunded without fee. This is why I give 3 stars now, instead of one.