Customer service at its best
Sometimes things go well and then it deserves good feedback! My flight from Krabi to Chiang Mai was delayed, and I told the ground staff that I was afraid that I wouldn’t make it in time for my bus to Pai. They gave my luggage a priority tag and upgraded my seat. We also got a voucher for the restaurant. When I arrived in Chiang Mai the staff there helped me as well, and I was able to make it in!