Finder.com in my view may at first be seemingly engaged in misleading business practices but not really; only a much delayed albeit irritating reward fulfillment process
Sometime May, 2026 I entered the promotion from finder.com whereby an eligible person who opens a rewards checking account with CCU (Consumers Credit Union) subject to the fulfillment of certain requirements is entitled to receive courtesy of finder.com a $150 digital gift card as reward. I therefore made certain that I fully complied with the requirements during the promo period. Thereafter, I checked my finder.com dashboard only to find out that I was not eligible for it. I therefore sent them a detailed email on 8/2-3/2026 as to why I should be eligible for the reward. On 8/4/2026 I received an email from them indicating that I have been approved for the CCU promo reward and that the fulfillment date was set for 8/7/2026. Since my finder.com dashboard has not been updated to “Ready to Claim” on 8/7/2026 as they have mentioned I emailed them on said date to remind them that my dashboard still indicates Not Eligible. Thereafter since I still have not received a reply I sent them another email on 8/10/2026 to remind them of the overdue reward fulfillment date. I have not received any response from them since then. Since the company was non-responsive at all I was left with no other option but to file a complaint with the WA state Attorney General's Office of Consumer Complaints to seek redress. Update: I submitted my scathing review on 8/13. After I logged on to my finder.com account on 8/14 to check for any reward update, I found out lo and behold that my reward has been updated from Not Eligible to Ready to Claim. As previously instructed I clicked it and that I should expect to receive an email from their partner tremendous.com for further instructions about redemption. As of this writing, I still have not received any email from tremendous.com. I will try to post any further update. *Update on Aug 21st. The gist is similar as that of the message I sent to Finder. "Despite your confirmation that my reward was processed for delivery on Aug 14th by your delivery partner Tremendous, I want to inform you that I still have not received any email as of now. For this reason I do not expect you to tell me again to reach their support team directly because as I have emphasized below this is an issue between you and Tremendous where I unfortunately have been unnecessarily and unjustifiably caught in between through no fault of my own! I strongly urge you then to resolve the matter with Tremendous because it has been so unfair to me that I have to undergo this agonizing experience! Furthermore though my dashboard mentioned that the reward has been claimed from your perspective, that seems misleading in my view because the process is incomplete, i.e. there is still the next step of reward redemption that I am unable to do! I hope you understand my severe frustration and hope for a prompt resolution of the issue! Latest update Aug 26, 2026: I would like to add that Finder’s partner Tremendous was finally able to resolve the issue in that I finally received the $150 reward in addition to the other $200 reward from Finder’s Ivy Bank promotion in the form of 2 separate digital prepaid Visa gift cards. As the saying goes all’s well that ends well! With this feedback I can only hope that Finder makes improvements if need be in their reward fulfillment process so as to make it a truly literally rewarding experience for their promotion participants!