Incredibly frustrating.
Had HIK vision cameras installed for a couple of years and all been ok. Recently changed my phone and the HIK connect app didn't transfer over. I just spent the best part of a day attempting to connect my cameras to the app and it has been one of the most frustrating things I've ever done. The QR code "is not recognised" the serial number has "failed to connect" I've been unable to find the DVR/NVR/Firmaware or any other random irrelevant and stupid numbers the app has requested of me. I cannot seem to speak to a human. I've attempted to submit an enquiry form but I am not even sure it has been submitted. It is like a horrible joke and now I think we will just have to get a new system installed. Really really over complicated for something that should be fairly straightforward. I would love them to contact me and sort out a very simple problem and I will happily retract this review.