Quality and Customer Service that is EXCEPTIONALLY POOR
This company sent a formal dress with a lace bodice that was completely unfinished and sequins falling off the dress. After sending pictures and email after email, this company has spent the past two days trying to NEGOTIATE a refund of only $30, telling me I need to get the dress repaired. They also sent a pair of shoes that were falling apart. There was also a purse that was out of stock, and instead of providing a refund from an item they had out of stock, they insisted I pick another item from their website to replace the item they had out of stock. They want me to pay the return shipping to SINGAPORE (NOT LONDON THEY ADVERTISE TO BE LOCATED IN) for the poor quality products they mailed to me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! MY DOG COULD HAVE DONE A BETTER JOB SEWING A FORMAL GOWN!!! The only reason I gave this website one star, is because I could not give them zero!!! Update after company response............ This company's claims to have worked with me to resolve the problem, but these "efforts" never resulted in anything that resembled good customer service.