Paid upfront for a promised dog-friendly cleaner—received a last-minute substitute
I booked CleaningService2U after they specifically promised a Filipino cleaner who was comfortable with dogs. Their price was nearly double the standard rate, but I accepted it because they said they could meet that requirement. They also required payment upfront. On the day of service, they had not organised the agreed cleaner. At the last minute, they sent someone else who was uncomfortable around dogs—the exact issue I had clearly raised before booking. When I began giving feedback about these problems, they stopped responding to my messages. This was not the service I agreed to or paid a premium for. The excessive price, poor preparation, last-minute substitution and lack of response were unacceptable. I would not use or recommend CleaningService2U again.