LONG time PDP customer
On Edit: Talked with Garrett and resolved all issues and misunderstandings. Very satisfied in how Garrett handled the situation and was even open ears to some suggestions I had. All in all, handled like a true owner who cares for his business and his customers. Props to the employees and Garrett, everything was handled professionally and that is very hard to find these days! LONG time PDP customer. Been nothing but happy with buying things. But this was my first time ever needing to return something and the entire process is confusing and very complicated. The first page is nothing but rules, read those and understand what your allowed ti return. But there is never an explanation of the process and how it works. On top of that, communication took days to understand what to do next. At one point i looked at my account and it said "Awaiting customer return" so naturally I shipped it back to them just to find out 2 days later that i needed to do 2 separate things with each part. So i paid to ship a part to them to find out they wont accept it because i took a small sensor out of its box to then pay AGAIN to ship it back to myself. All in all pretty miserable experience