Great professionals who would be welcomed back at any time
This review is for Jesse Jimenez and Jose Perez who have just left my home. They were here to add a wireless monitoring system and add a new keypad.Little did they know what challenges they would be up against. First we are in a 2 story home which leaves very little attic space and second they were working with a 15 year old DSC wired system. Any one else, I believe ,would have just told me that it was impossible to add the second pin pad because of the difficulty. They instead took this as a challenge and worked diligently to do anything possible to satisfy me as a customer. It was hot and hard to get to but they kept on working until the job was completed. Then after they got the pin pad installed, the old DSC system would not allow them to sync the keypad. They then said they would have to replace the board in the unit to make it work.. I checked with my Customer service rep Carmen Cox who got the board approved for a very fair price. Besides all this I also had a zone which was totally off which new sensors could not fix. I then called Carmen once again who got the wireless contacts approved for each of the 3 windows. In no time Jesse and Jose got this problem corrected. In closing I am a very satisfied customer who has never seen such teamwork as was needed to complete my installation. Even though everything about the install was difficult, they continued with a very friendly and positive attitude until all was completed and my wife and I had a complete understanding of how everything operated. Much thanks and praise goes out to the technicians Jesse and Jose as well as Carmen for helping this all come together. Everyone's help and teamwork was greatly appreciated and speaks very highly of your company. I usually don't go to the trouble of sending a letter but wanted you to know how lucky you are to have such hardworking and diligent employees representing you and your company. Sincerely, Gary Newman Aledo, Tx