No refund for 3 months!
Despite assurances that they'd refund an incorrect booking, they haven't refunded after 3 months and almost 20 emails. I used Bring Fido to book 3 hotels during a May 2024 trip. 2 were fine, but the third booked for the wrong date (I booked that day, en route, and only ever entered that day's date. The Bring Fido system must have changed the date, and I was booking on my phone, so didn't see.). When I arrived, the hotel's assistant manager allowed me to cancel my incorrect date and book for that night. The next day, I confirmed with the manager that they had not charged me for the incorrect date, would not in the future, and it was canceled. But Bring Fido STILL has not refunded my money, despite almost 20 emails back and forth. Kathi Quinn, the escalations manager I'm emailing, says the La Quinta manager hasn't responded to Bring Fido's request for documentation that La Quinta won't seek my canceled night's fee. SINCE MAY. She also suggested that I call La Quinta, which I did try, but also have never gotten through.