Bitter Sweet Review
Here is my review of Titanium Strength of the company and their product line. I pre-ordered my leg press on October 30, 2020 and was told by the rep that I would receive it before Thanksgiving day between November 11th to the 20th, 2020. My leg press did not ship out on Feb 5th and arrive until just now Feb 11th 2021. I pre-ordered their leg press primarily because they were offering a much cheaper price compared to other leg press manufacturers, for comparable or similar high-quality product. However, the amount of time it took for my leg press to finally ship and arrive was a very annoying and an unprofessional process because I was told on several different occasions that my leg press would arrive on a certain date, the date arrived and there were more delays for whatever reason, they blamed it on COVID-19 and lack of shipping containers from China where the leg press was originally manufactured. Have they said from the get-go that there would be a three month + delay, my expectations would not have been disappointed as it is now because of the multiple promises broken. As a company they really need to improve their shipping reliability process. I will say that my contact rep was professional and responsive to all my inquiries by email and phone, he sounds like an overall nice guy. I certainly don’t blame the rep for the delays, I feel like his hands were tied by other factors outside of his control. Finally the leg press came I just built it up this past Saturday, February 13th, and I am very impressed by the high-level quality, structure, and ease of use for the leg press in working out my thighs, hamstrings and calves! Despite the long wait, their leg press is very impressive and enjoyable to use! If I was a give this company a rating I would give them 2.5 out of 5 stars, they are good customer service for me but they really need to improve their shipping reliability and promise to customers when the product is supposed to arrive and commit to that. I suspect Titanium Strength is a new company because my order number ended in 3 digits, not like I was a customer in the hundreds or thousands. They came through finally and I’m happy about that. Do proceed with caution because they are experiencing a lot of delays for their gym machinery and I think other peoples’ reviews attest to this fact.