Started out well but didn’t last
Started out well, problem with eSIM was quickly fixed. Unfortunately service went downhill as did customer service. about 3 weeks in, found myself with no connection although plenty of data left. When asked how to troubleshoot, I was given a basic how to activate eSIM steps (??) instead of the explanation that it is their system that went down as appeared to be the case. Response time changed form a few hours to a few days with some questions completely ignored and personalised answers switched to irrelevant copy pasted ones. About 3 days before expiration, suddenly in one day I apparently used more data than in a whole month (although was on a plane most of the day!) and when I asked how that was possible, answer was that was the data usage logged for that day… Like errr… yeah, that’s what I told you, it doesn’t answer the how??? And now just found they appear to misrepresent themselves on FB by pretending to be customers recommending Jetpac when they seem to be employed by them! Got blocked by a profile when asking them if they work for the company 😂😂 so no, definitely would not recommend them now. And they started out so well… shame! EDIT FOLLOWING REPLY: I can't help but notice you completely ignored the FB comment. guess that says it all.